Cub Plus

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Five star product, delivery and customer service

I took delivery of my new Cub Plus cabinet on the 4th March 2021. Delivery was within three weeks of ordering. They kept me up to date with delivery details and the driver offered to make the unit up for us but we declined as this is my second Horn product and we can put it together. Assembly was very easy with the supplied instructions. It took about twenty minutes to have it in place with my Bernina 440 machine on the lift. It is a beautiful piece of furniture, very well made and was well packaged. I love the storage boxes on the door and the little trays. Absolutely nothing negative. Will be using it this weekend with the chair. Thank you so much for your great customer service. I will no doubt be back again for a bigger unit in the future (when the kids move out!).

Elaine Mork

I have had my cabinet for many years and from the beginning I was most impressed with it – I like all the boxes that fit in the door, the shelves around the machine when it is down – it is all very helpful storage. I was also very impressed when I took delivery of my cabinet that the delivery driver carried it upstairs for me (I would not have been able to do it) He set it all up for me, which was extremely helpful. Having not used my machine for several years today I decided to do some machining and needed to ring Horn. I spoke to a very helpful and extremely pleasant, friendly man who sorted my problem out for me immediately. This excellent Customer Service is most appreciated by me, the customer, and for me it is a major factor in deciding which companies I use and even more so which companies I would recommend and Horn is at the top of that list. Well done, and thank you

I have had my Club Plus cabinet since last July. A beautiful piece of furniture. Unfortunately last week the top would not go down. Due to coronavirus outbreak there was no way a representative could come and look at it. I contacted Horn via an email and straight away I had a phone call and was helped straight away to solve the problem. Fantastic service. I would recommend them.
Norma Shaw